Workplace Resolution Specialist

The Workplace Resolution Specialist is Viability's dedicated resource for receiving, investigating, and resolving workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and violations of Viability policies, procedures, or applicable employment laws.

What You Will Do

Serve as the primary intake point for workplace complaints, plan and conduct thorough, timely, and impartial workplace investigations, and maintain strict confidentiality.

Why It Might Be a Fit

The successful candidate must demonstrate the highest standards of personal integrity, professionalism, confidentiality, and discretion, and be comfortable navigating complex, emotionally charged, and high-stakes situations.

Requirements

• Bachelor's degree in Human Resources, Employment Law, Organizational Behavior, or a related field
• Minimum of four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution
• Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations
• Demonstrated high level of personal integrity and ethics, with a proven ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure
• Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries
• Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings
• Exceptional written communication skills, including demonstrated experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review
• Demonstrated sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters
• Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality

Benefits

• Health, Dental & Vision insurance plans
• Dependent care flexible spending account
• Flexible Spending & Health Savings account
• Pet-plan discount program offered through Fetch
• Company paid Long-term Disability insurance
• Company paid Short-term Disability insurance (NY & OK employees only)
• Company paid Life & AD&D insurance
• Employer matched 403B contributions starting day 1 of employment
• Eligible for Tuition Reimbursement
• Generous paid time off
• 11 Paid Holidays a year
• Access to training and professional development resources through our comprehensive online learning platform
• Referral Incentive bonus
• Employee Assistance Program that provides confidential assistance for all life challenges
• Work-life balance