Role OverviewDrive digital transformation, accelerate adoption of digital capabilities, and influence enterprise strategy through measurable business outcomes. Collaborate with leadership and cross-functional partners to enhance portals, self-service capabilities, and omnichannel service experiences for employers, employees, and advisors.
What You Will Do
Drive adoption, engagement, and utilization of digital capabilities across customer journeys and operational workflows. Help shape the Worksite digital experience strategy, self-service capabilities, and omnichannel service model.
Why It Might Be a Fit
Serve as a digital and customer experience champion, providing thought leadership and data-driven insights to improve adoption and performance outcomes. Establish and track measures of success, including digital usage, workflow adoption, customer experience outcomes, operational efficiency, and value realization from digital investments.
Requirements
- 5+ years of experience driving digital experience, digital adoption, customer experience, process improvement, service transformation, or digital enablement initiatives.
- 5+ years of experience in financial services and/or customer facing industries.
- Associate’s Degree.
Benefits
- Dental insurance
- Vision insurance
- Bonus opportunities
- Incentive opportunities
- Variable Incentive Compensation component
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