XTN-2372544 | IT SUPPORT REPRESENTATIVE

KMC Solutions Inc
San Francisco, CA
Job Description
At Talkdesk, we are looking for an IT Support Representative to join our team. The successful candidate will be responsible for setting up, maintaining and troubleshooting Apple macOS laptops and PC laptops, as well as providing tier 1 and 2 Helpdesk Ticket support.

Requirements

  • Experience in setup, configuration and troubleshooting of macOS and iOS devices in a networked environment
  • Strong skills in debugging issues (wifi, hardware, software)
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Experience of setup, configuration and troubleshooting of Windows 7/8/10
  • Experience supporting mobile devices
  • Experience supporting remote users
  • Experience with Google Apps Suite
  • Experience with Office 365
  • Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) is a plus

Benefits

  • Health Insurance/HMO
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
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