XTN-96DE729 | CLIENT SUCCESS MANAGER

KMC Solutions Inc
New York, NY
Category Accounting
Job Description
The Client Success Manager is responsible for fostering strong relationships with clients, ensuring they receive maximum value from our managed services, and driving satisfaction, retention, and account growth.

Requirements

  • 3+ years in technical account management, technical pre-sales, customer success, or technical support services—preferably in IT, MSP, SaaS, or technical services.
  • Excellent communication, relationship-building, and organizational skills.
  • Ability to understand and communicate technical concepts clearly.
  • Experience using CRM and ticketing system solutions.
  • Proven ability to manage multiple accounts with varying levels of complexity.
  • Familiarity with MSP tools (PSA, RMM, documentation platforms)
  • Good understanding of IT infrastructure and service delivery

Benefits

  • Health Insurance/HMO
  • Unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
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